Disintermediation: The battle for
the customer relationship

There’s a battle brewing. Google, Amazon, Uber or someone like them are eyeing up your customers. A whole range of digital start-ups want in on the game. Manufacturers and ‘producers’ are looking to go direct.

This is happening in a wide range of sectors, B2B as well as B2C. Join us to find out how disintermediation could affect your company, and what you should be doing because of it:

- How are different sectors being disintermediated?

- What can established players do to mitigate the threats?

- What opportunities are arising to sell to customers directly?

- What does the future hold?


Confirmed speakers/ panellists include:

Katy Gotch, Director of Strategy and Customer Experience, Argos

Jeremy Basset, Former Head of Unilever Foundry

Gerardo Montoya, Director Innovation & Strategic Projects, Volvo Group UK

David Alexander, UK Contract Solutions Director, Centrica

Chris Bosworth, Strategy Director, Close Brothers Motor Finance

Matthew Griffin, Global Futurist & Tech Evangelist

Scott Nickolls, Commercial Director, Labrador


We’ll also be running an interactive workshop, looking at powerplayers in a range of sectors: who’s ultimately going to win the battle and how?

To confirm your attendance at this free event, simply fill in the form opposite. Please note that places are limited and are available on a first come first served basis. 

New College, Oxford


Date & Time
Thursday 21st September from 12pm to 5:45pm (Followed by a drinks reception)

New College, Holywell Street, Oxford, OX1 3BN

Oxford is only an hour by train from London, with New College in the heart of Oxford just a 10-minute taxi ride from Oxford Station. The entrance for the college is located on Holywell Street.

Fill in the form to register your place